Refund & Cancellation Policy
Last updated: April 1, 2026
This policy applies to all flight bookings made through Book Me Memories (BMM) — website, WhatsApp, or our team. Please read this before booking.
1. Domestic Flights — Cancellation Charges
Charges depend on how far in advance you cancel before departure:
| Time Before Departure | Airline Cancellation Fee |
|---|---|
| More than 7 days | As per fare rules (typically ₹2,250–₹3,500/pax) |
| 24–168 hours (1–7 days) | As per fare rules (typically ₹3,500–₹5,500/pax) |
| Less than 24 hours | Higher charges or no refund (fare-dependent) |
| No-show (missed flight) | No refund in most cases |
Exact charges vary by airline and fare type (Saver, Flexi, etc.). Refundable fares attract lower penalties. Non-refundable (Saver/Basic) fares may have zero refund.
2. International Flights
International cancellation rules are governed entirely by the airline's fare rules at the time of booking. BMM will communicate the exact penalty amount before processing cancellation.
3. How to Request Cancellation
- Contact us via WhatsApp: +91 94088 81889 or email: [email protected].
- Provide your booking reference number and reason.
- Cancellations are processed within 24 business hours of your request.
- Airline-approved refunds are credited to the original payment method within 7–10 business days.
4. Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| UPI / Net Banking | 5–7 business days |
| Credit / Debit Card | 7–10 business days |
| Wallet (Paytm etc.) | 3–5 business days |
Refunds are initiated after the airline processes the cancellation. BMM is not responsible for delays on the part of the bank or airline.
5. Flight Cancellation by Airline
If the airline cancels a flight:
- You are entitled to a full refund of the airline fare.
- We will notify you via WhatsApp/email and process the refund immediately.
6. Date/Name Change (Rescheduling)
- Date changes are subject to airline policy and fare difference.
- Name corrections (minor spelling) can be done for free within 24 hours of booking; beyond that, airline charges apply.
- Complete name changes are generally not permitted by airlines.
7. Non-Refundable Cases
- No-show bookings — no refund from airline or BMM.
- Cancellations made within 2 hours of departure for domestic, 4 hours for international.
8. Contact for Refunds
Email: [email protected]
WhatsApp: +91 94088 81889