Privacy Policy

Last updated: April 1, 2026

Book Me Memories ("BMM", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our flight booking platform at bookmememories.in.

1. Information We Collect

• Account information: Name, email address, phone number, and password when you register.
• Traveller details: Passenger names, dates of birth, passport numbers, and frequent flyer numbers provided during booking.
• Payment information: We use Razorpay for payment processing. We do not store your card or bank details on our servers.
• Communication data: Messages sent via our WhatsApp or chat interface to facilitate your booking.
• Usage data: Pages visited, searches performed, and interactions with our platform, collected automatically.

2. How We Use Your Information

• To process flight bookings and issue e-tickets.
• To send booking confirmations and itineraries to your email or WhatsApp.
• To provide customer support and resolve disputes.
• To improve our platform and personalize your experience.
• To comply with legal obligations under Indian law.

3. Data Sharing

We do not sell your personal data. We share information only with:

• Airlines and travel suppliers to complete your booking (PNR generation).
• Razorpay for payment processing (governed by Razorpay's Privacy Policy).
• Government or law enforcement where required by law.

4. Data Retention

We retain your account data for as long as your account is active. Booking records are retained for 7 years as required by Indian financial regulations. You may request deletion of your account by emailing us.

5. Your Rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023, you have the right to:

• Access and correct your personal data.
• Request erasure of your data (subject to legal retention obligations).
• Withdraw consent for non-essential data processing.
• Nominate a representative to exercise your rights.

6. Cookies

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies. You may disable cookies in your browser, though some features may not function correctly.

7. Security

We use industry-standard security measures including HTTPS encryption, hashed password storage (bcrypt), and JWT-based authentication. No method of transmission over the internet is 100% secure, however we continually update our practices.

8. Contact Us

For privacy-related queries or to exercise your rights: